logo
EvaporativeCoolingDubai.com

Privacy Policy

Last Updated: November 2, 2025

EC Dubai ("we," "our," or "us") operates the website evaporativecoolingdubai.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and complying with applicable data protection laws in the United Arab Emirates. By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We only collect personal information that you voluntarily provide to us when you:

  • Contact us via email
  • Call us
  • Request information about our evaporative cooling services
  • Request a quotation or consultation

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Project details and service requirements
  • Any other information you choose to provide in your communications

1.2 Information We Do NOT Collect Automatically

We do not use analytics tools, tracking scripts, or automated data collection technologies. We do not collect your IP address, browser type, device information, or browsing behavior through tracking mechanisms.

1.3 Cookies and Similar Technologies

Our website uses only essential cookies required for basic functionality:

  • WordPress Technical Cookies: These are necessary for the website to function properly, including session management and security features
  • Performance Cookies: Our website uses caching technology (WP-Optimize) to improve page loading speed, which may store temporary data on your device

We do not use advertising cookies, social media cookies, or third-party tracking cookies. You can control cookies through your browser settings, though disabling essential cookies may affect website functionality.

2. How We Use Your Information

We use the personal information you provide to us for the following purposes:

  • Respond to your inquiries and provide customer support
  • Provide information about our evaporative cooling products and services
  • Prepare and send quotations for requested services
  • Schedule consultations and site visits
  • Communicate with you about your projects
  • Fulfill contractual obligations if you become a client
  • Maintain records of our business communications
  • Comply with legal obligations

3. How We Store and Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and accessed only by authorized personnel who need it to perform their job functions.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our abilities.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Client communications and project records are retained for the duration of our business relationship and for a reasonable period thereafter for reference and legal compliance purposes
  • Inquiry records from potential clients are retained as long as needed to respond to your request and for legitimate business purposes
  • Information may be retained longer if required for legal, accounting, or regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do not use third-party analytics services, advertising networks, or social media platforms that would have access to your data through our website.

6. Your Rights Under UAE Law

As a data subject in the United Arab Emirates, you have certain rights regarding your personal information:

  • Right to Access: You can request information about what personal data we hold about you
  • Right to Correction: You can request that we correct any inaccurate or incomplete personal information
  • Right to Deletion: You can request that we delete your personal information, subject to legal retention requirements
  • Right to Object: You can object to our processing of your personal information in certain circumstances
  • Right to Withdraw Consent: Where we process your data based on consent, you can withdraw that consent at any time

To exercise any of these rights, please contact us at . We will respond to your request within a reasonable timeframe.

7. Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your personal information is processed and stored in the United Arab Emirates. If we need to transfer data outside the UAE for business purposes, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. WordPress and Technical Information

Our website is built on WordPress, an open-source content management system. WordPress may automatically collect certain technical information for security and functionality purposes, including:

  • Server logs that may temporarily record access times and pages viewed
  • Security scanning to protect against malicious activity
  • Database optimization and caching to improve site performance

This technical data is not used to identify individual visitors and is retained only as long as necessary for technical and security purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EC Dubai
Email:
Phone: +971567927962
Location: Industrial, Al Quoz, Dubai, UAE
Website: evaporativecoolingdubai.com

We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.

This Privacy Policy is effective as of November 2, 2025, and applies to all information collected through our website and communications.